Shipping policy
Shipping Policy
We ship BudTrainer orders from our warehouse in the United States, in plain, discreet packaging. Shipping is free on Canada and US orders of $60 or more, $4.99 on orders under $60, and a flat $49.90 for international orders. Canada and US orders placed before 2pm EST ship within 2 to 5 business days.
Shipping Rates: Canada and US
- Orders of $60 or more: FREE shipping.
- Orders under $60: flat $4.99 shipping.
- BudBundle™: always ships FREE.
Thresholds are based on your order subtotal as shown at checkout, in the currency displayed there.
Shipping Rates: International
International orders ship at a flat rate of $49.90, regardless of order size. Available shipping options and estimated timelines for your country are shown at checkout.
Discreet Packaging
Every order ships in plain, discreet packaging that doesn't advertise what's inside.
Processing Time
For Canada and US orders, order before 2pm EST and we will ship your package within 2 to 5 business days, and if you are lucky, in less than 36 hours. International orders take longer to prepare; see Delivery Times: International below. Business days are Monday to Friday, excluding public holidays. You will receive a shipping confirmation email with your tracking number as soon as your order leaves the warehouse.
Delivery Times: Canada and US
After your package ships, delivery typically takes 5 to 15 business days. These estimates vary with the time of year, and carrier volumes around holidays and peak growing season can add a few days.
Delivery Times: International
International orders typically take 5 to 10 business days to fulfill, and delivery typically takes another 5 to 10 business days after shipment. Customs processing can add time and is outside our control. If your country requires specific information to clear imports, such as a tax ID or personal import number, add it to the order notes at checkout so your package isn't delayed at the border.
International Duties and Taxes
Import duties, taxes, and customs fees are set by your country and are your responsibility. They are not included in our prices or shipping rates. If a package is refused or abandoned because import fees were not paid, we will refund the order minus the original shipping cost and any fees the carrier charges us for the return or disposal.
Tracking and Lost Packages
Every order includes tracking, emailed to you when it ships. You can also track your order anytime through our Help Center. Give the carrier 1 to 2 business days to register the first scan. If your tracking has not moved for 10 business days, or your package shows as delivered but has not turned up within 2 business days, email hello@budtrainer.com with your order number. We will open an investigation with the carrier and make it right.
Address Changes and Order Changes
If you need to correct an address or change an order, email hello@budtrainer.com as soon as possible with your order number. We can usually make changes any time before the order ships; once it ships, we cannot redirect it. If a package comes back to us because the address provided was incorrect or incomplete, we will contact you to either reship it for the cost of shipping or refund the order minus the original shipping cost.
Damaged on Arrival
If your order arrives damaged, email us within 30 days of delivery with photos and we will make it right at no cost to you. Details are in our Return and Refund Policy.
Need It Faster?
If you need your gear sooner, BudTrainer products are available with fast and same-day delivery on Amazon.com and Amazon.ca.
Questions
Anything else about shipping: visit our Help Center or email hello@budtrainer.com.